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29 Bear Creek Enterprise

Thanks for shopping at Cocoa Bells!

If you are not entirely satisfied with your purchase, we're here to help.

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Cocoa Bells does not accept returns, provide refunds or exchanges. 

If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by texting at +6011 5632 8357 or emailing [email protected] WITHIN 2 DAYS of the date you picked up or after order delivered and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. 

All claims submitted after the 48-hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit.

In unavoidable circumstances or discrepancies, we may honor your refund request. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please be informed that all cancellations are subject to 6% fee to cover incurred transaction fee.

For more enquiries and feedbacks, reach us at +6011 5632 8357 or [email protected]. We will make every effort to address your concerns to ensure you are truly enjoyed and satisfied with Cocoa Bells exciting experience. 

Thank you!

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