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29 Bear Creek Enterprise

Last Updated May 2, 2021

Special Requirement

Our chocolate bombs contain only HALAL ingredients. Please contact our team at contact@cocoabells.com or call/Whatsapp us at +6011 5632 8357 to inquire about the ingredients.

Instructions

The bombs may be consumed as per instructions listed on packaging. Recommended volume of milk (200 - 250 mL) should be followed to experience the right flavor of our chocolate drink. 

Storage and Handling 

Bombs must be handled delicately. It is advised to consume within seven (7) days and be kept refrigerated.

Delivery Policy 

We charge a delivery fee according to zones within the city limits of Klang Valley as per table below.

Cocoa Bells shall not be held liable for any damages to the product during the delivery process or after it has left our operation base.

We do not offer delivery for small orders at the moment outside of Klang Valley but can recommend multiple courier services available for shipment. Please stay tuned for the future announcement, these chocolate bombs can’t really wait to be in your hands anytime soon!

Local Pick-Up

Cocoa Bells offers pick up of orders at Liberty Arc@Ampang Ukay during our open hours. All orders must be picked up on the date selected when placing your order. If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at +60 11 5632 8357 or email us at contact@cocoabells.com to discuss options. Orders not picked up on their scheduled pickup date are not eligible for a refund and a new order will need to be placed for a new pick update. 

Cancellations and Modifications

All cancellation requests may be submitted a minimum of three (3) business days prior to your scheduled pick up and delivery except orders placed one (1) day or two (2) days before pick up or delivery in which such request may not be entertained. Once preparation has commenced, there are no refunds provided for cancellations or modifications as the chocolate bomb is made-to-order (MTO) production item and it may perturb the order processing schedule.

Please refer to our Refund Policy for more info

Special Orders and Large Quantities

For special orders and large quantities, please reach out to contact@cocoabells.com at least two weeks (14 days) prior to desired pick update with the date you’d like your order for, quantities required, and desired flavors. Our team will provide you with the options we have available to best suit your needs. All special and large orders require credit card information for reservations and are accepted on a first come, first served basis based on availability.

We do offer wedding/corporate events or large bakery orders with a flat booking fee of Malaysian Ringgit (MYR) 150.00 exclusive of a deposit fee. This includes cold handling and transportation, commuting time and invoice. A 50% deposit of the total order will be charged upon the invoice issuance and the rest payment is due five (5) business days prior to delivery date.

Contact

Please email contact@cocoabells.com and our team will get back to you as soon as they are able. For questions that require an immediate answer, please call our shop at +6011 5632 8357 between 10:00 AM and 6:00 PM MYT or text on WhatsApp after hours and our team would be happy to help.