Frequently Asked Questions
Are your Chocolate Bombs Halal?
We are 100% homemade and comply to KKM requirement for every home-based business. Our Chocolate Bombs are made with only Halal-certified ingredients, and we do not use any alcohol in our recipes.
How long can the Chocolate Bombs last?
We recommend consuming our Chocolate Bombs within 7 days after receiving, but they can last up to 2 weeks with proper storage (Air-tight container and refrigerated).
Where do you deliver?
We offer delivery within Klang Valley area via 3rd party delivery services – Lalamove / Grab Express (Rate applies). Someone must be available to accept your order at the time of delivery as Cocoa Bells will not be held responsible for any damages that may occur to the orders.
Do you offer free shipping?
Yes! We do offer free shipping (within selected area of Klang Valley) ONLY for our Callebaut Series - Chocolate Bombs! If you placed your orders by 5pm, your chocolate bombs will be delivered to your doorstep in the next two days (Kindly note that there will be no delivery on Sunday and Monday).
However, if you would like to have them delivered at specific date/time, please select Lalamove delivery at check out. Rate applies.
Is self-collect possible?
Yes! You may place your order online and select self-collect at check out! We are located at Liberty Arc @ Ampang Ukay for collection. You can always Whatsapp us at +601156328357 or email us at email@example.com if you have any questions.
Are your Chocolate Bombs gluten free?
Our Chocolate bombs are gluten FRIENDLY, but none of our bombs are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.
What's your cancellation policy?
All cancellation requests may be submitted a minimum of three (3) business days prior to your scheduled pick-up and delivery. Please note that there is a 15% order processing fee that is not refundable.